Manual of Policies and Procedures

F/6.3 Access to information

Policy Owner

Governance Manager, Governance, Legal and Performance

Approval Date


Approval Authority

Vice-Chancellor and President

Date of Next Review


6.3.1 Purpose
6.3.2 Application
6.3.3 Roles and responsibilities
6.3.4 University policies
6.3.5 Publication scheme
6.3.6 Administrative access
6.3.7 Legislated access
6.3.8 Delegations
Related Documents
Modification History

6.3.1 Purpose

QUT is committed to providing, as far as possible, an open environment which enables members of the public and the QUT community to obtain access to information in the University’s possession.

In support of this objective, QUT promotes engagement with the community by releasing or publishing information about its activities wherever possible.


6.3.2 Application

As a public authority, QUT is required by the Right to Information Act 2009 (Qld) (the RTI Act) and the Information Privacy Act 2009 (Qld) (the IP Act) to give access to information, including personal information, in documents in its possession or under its control, unless it would be contrary to the public interest (F/6.3.6 Legislated access scheme).

This policy applies to all QUT staff and to individuals seeking access to information in documents held by QUT or under its control.

This policy does not apply to entities that are not part of QUT.


6.3.3 Roles and responsibilities

Vice-Chancellor and President
  • 'principal officer' responsible for QUT's obligations under the RTI and IP Acts
  • delegates responsibilities for administration of the RTI and IP Acts to relevant staff
Vice-President (Administration) and University Registrar
  • approves and oversees administrative access schemes
  • conducts internal reviews of formal applications for access or amendment under the RTI and IP Acts within stipulated time periods (under delegation from the Vice-Chancellor and President)
Decision-maker (Governance, Legal and Performance)
  • makes decisions on access or amendment applications under the RTI and IP Acts within stipulated time periods (under delegation from the Vice-Chancellor and President)
  • several officers hold this delegation within Governance, Legal and Performance
Governance Manager (Governance, Legal and Performance)
  • makes decisions on access and amendment applications
  • acts as Right to Information Officer and Privacy Officer, with oversight for administrative requirements under the legislative schemes
  • undertakes annual reporting
  • oversees publication scheme
  • publishes disclosure logs under RTI Act
Heads of organisational units
  • oversees document searches within their organisational area in response to formal applications under the RTI and IP Acts
  • ensures administrative practices in their organisational area are consistent with QUT’s obligations under the RTI and IP Acts and this policy
All staff
  • assist with the location of documents as required by the head of organisational area and/or Right to Information Officer and Privacy Officer


6.3.4 University policies

QUT policy documents are published online in an open access repository (Manual of Policies and Procedures).


6.3.5 Publication scheme

QUT has a Publication Scheme which provides detailed information on its functions, activities and the information it holds. The Publication Scheme includes information which can be accessed online and promotes engagement by the community with information about the University’s activities.


6.3.6 Administrative access

Consistent with the University’s commitment to openness and transparency, the University has a number of administrative access schemes which may allow individuals to access documents and information without formal application under the RTI Act or IP Act. The schemes are published on QUT’s website and noted below.


6.3.7 Legislated access


There will be occasions where it is necessary or appropriate for an application to be made formally under the RTI Act or the IP Act, for instance, where third party or sensitive information is requested or where there are grounds for considering that the release of information may be contrary to the public interest (as defined in the RTI Act).  The RTI/Privacy Officer will determine this requirement on a case-by-case basis.

Procedures and requirements for making applications under the relevant legislation are published on QUT’s website.

The decision maker will assist an applicant to make an application which is compliant with the requirements of these Acts. Under the legislative scheme, applications must be for access to documents (not information) in the University’s possession or control, and this requirement is enforced by the University.

Locating documents

Heads of organisational units must oversee document searches within their organisational area and must certify that all documents relevant to an application for access have been located. In the event that information cannot be located, a written statement must be provided to the decision maker certifying this and outlining steps that have been taken to locate documents responsive to the application.  The RTI/Privacy Officer may require further searches to be undertaken where considered necessary to meet the requirements of the RTI and IP Acts.

Documents that are University records must be stored in accordance with the Records governance policy (F/6.1) or other relevant information or data management policies. Staff must make all reasonable efforts to locate documents subject to a RTI or IP application including providing them in full to the RTI/IP Officer when requested. 

Charging for access to information

Where applications under the RTI Act are made, the fees and charges specified in the Act will be applied by the University.

The identity of an applicant or prospective applicant will be protected in accordance with the Information privacy policy (F/6.2) and will not be made known to another University officer, unless it would be impossible to process the application without the officer knowing the identity of the applicant.


6.3.8 Delegations

Refer to Register of Authorities and Delegations (VC004, VC005) (QUT staff access only).


Related Documents

MOPP B/8.1 QUT Staff Code of Conduct

MOPP C/5.1 Assessment and feedback

MOPP F/6.1 Records governance

MOPP D/2.8 Management of research data and primary materials

MOPP I/1.2 QUT Engagement Framework

Access to a student’s own information

Access to a staff member’s own information

Access to Information at QUT

Requests for access to personal information from third parties acting as representatives

Confirmation of payroll or employee status to financial and other organisations (QUT staff access only)

QUT’s Publication Scheme

Information Privacy Act 2009 (Qld)

Right to Information Act 2009 (Qld)


Modification History

Date Sections Source Details
14.10.22 All Vice-Chancellor and President Periodic review - policy revised
11.09.19 All Right to Information Officer/Privacy Officer Periodic review - no change required
24.06.16 All Vice-Chancellor Periodic review and revised policy to include OIC recommendations
23.10.13 All Manager, Policy and Compliance (Right to Information/Privacy Officer) Periodic review - minor revisions only
07.10.10 All Vice-Chancellor Policy revised following rescinding of Freedom of Information Act 1992 and enactment of Right to Information Act 2009 and Information Privacy Act 2009. Renumbered to F/6.3 (formerly F/10.1)
28.11.06 All Vice-Chancellor Updated following 2005/06 amendments to FOI Act
01.03.02 F/10.1 Registrar Updated following November 2001 amendments to FOI Act
07.08.00 F/10.1.6 FOI Officer Updated
10.11.98 F/10.1.1 - F/10.1.6 FOI Officer