Manual of Policies and Procedures

F/6.1 Records management

Contact Officer

Governance Manager, Governance, Legal and Performance

Approval Date


Approval Authority

Vice-Chancellor and President

Date of Next Review


6.1.1 Purpose
6.1.2 Application
6.1.3 Roles and responsibilities
6.1.4 Principles
6.1.5 Legislative obligations
6.1.6 Digital records
6.1.7 Retention and disposal of records
6.1.8 Access to records
6.1.9 University archives
6.1.10 Definitions
6.1.11 Delegations
Related Documents
Modification History

6.1.1 Purpose

QUT is committed to the creation and maintenance of adequate records of its functions and activities. All records created or received by University staff in pursuit of, and which provide evidence of, QUT functions or responsibilities are public records, and must be captured and managed in accordance with the requirements set out in this policy and related procedures, guidelines and standards.


6.1.2 Application

This policy applies to all records created or received by QUT staff in pursuit of University functions or responsibilities.


6.1.3 Roles and responsibilities


Vice-President (Administration) and University Registrar

  • holds overall responsibility for the management of QUT's corporate records

Director, Governance, Legal and Performance

  • is responsible for implementation of relevant records management standards
  • approves destruction of QUT records (under delegation from the Vice-Chancellor and President)
  • is responsible for management of permanent and long-term records held in the University archives
  • approves procedures made under this policy or in compliance with relevant legislation and the standards prescribed by Queensland State Archives
Governance Manager
  • has operational responsibility for the establishment and operation of the records program at QUT in compliance with relevant legislation and standards, including the corporate records management system
  • implements the information security classification framework for records captured within the corporate records system, QRecords
Head of organisational unit
  • is responsible for ensuring that records supporting business activities are created, maintained and retained for appropriate periods, as an integral part of these activities
  • ensures that staff within the organisational area are aware of and follow recordkeeping procedures
  • ensures that information and processing systems that support the business activities of the organisational unit capture appropriate records
  • seeks approval for disposal of records in accordance with QUT's established disposal procedures
All staff
  • create records that adequately document the business transactions in which they take part
  • capture records they create in the corporate recordkeeping system by utilising the records management or other business systems made available by the University to support their functions and activities
  • follow records management procedures made under this policy or in compliance with relevant legislation and standards
Data custodian
  • is responsible for the reliability and operation of systems that generate and store records, ensuring that:
    • records are stored in a secure and inviolate manner
    • access to and use of records is supported by appropriate audit trails
    • adequate consideration is given to business continuity planning so that records can be accessed for the necessary retention period


6.1.4 Principles

This policy is based on the following principles:

  • electronic records must be captured in either the corporate electronic recordkeeping system, QRecords, or in another corporate business system
  • recordkeeping is integrated into the business processes of the University, including through automation where possible
  • QUT records will be retained and disposed of in accordance with the requirements of the disposal schedules approved by the Queensland State Archives
  • all staff must comply with the requirements of the Public Records Act 2002 (Qld) when creating and managing corporate records
  • the University encourages open access to its records, including the QUT archives, except where records have been classified as restricted access in accordance with QUT’s information security classification framework (F/1.2.6).


6.1.5 Legislative obligations

As a public authority in Queensland, QUT is obliged to comply with the requirements of the Public Records Act 2002 and the Queensland Records Governance Policy. The legislation and policy provide for the proper creation, management, and preservation of public records in a useable form for the benefit of present and future generations..


6.1.6 Digital records

QUT’s policy is that electronic records must be captured in either the corporate electronic recordkeeping system, QRecords, or in another corporate business system.

Any corporate business system creating QUT records must ensure that the records:

  • can be proven to be genuine, accurate and trusted
  • are secure from unauthorised access, alteration and deletion
  • are findable and readable
  • are retained for the full length of time specified in approved records retention schedules
  • can be imported/exported as required to other systems and storage media.

Records may be stored in corporate business systems provided that they meet the minimum recordkeeping requirements set out by Queensland State Archives. System recordkeeping functionality must be assessed using the Business Systems Recordkeeping Capability Assessment Tool.

QRecords has been implemented as the University’s corporate recordkeeping IT system to assist with the capture, retrieval, storage and disposal of University records that are not captured in another corporate business system or where the business system does not meet minimum recordkeeping requirements.

The consistent capture of records into the corporate electronic recordkeeping system or a corporate business system must form part of University business processes and must occur in real time.


6.1.7 Retention and disposal of records

University records must be retained while required for business use or to support other legal, corporate or evidential requirements. Minimum periods for retention of all categories of University records are specified in the University Sector Retention and Disposal Schedule and the Queensland State Archives General Retention and Disposal Schedule, available from the Records Management Services web pages (QUT staff access only).

Staff must not destroy University records without the prior support of the head of their organisational unit and the approval of the Director, Governance, Legal and Performance, and providing there is no ongoing need for business reasons or to meet legal or compliance obligations. Records management retention and disposal (QUT staff access only) information including requirements for obtaining approval for disposal of QUT records is available from Governance, Legal and Performance.

Specific records creation and retention requirements exist for records relating to children and vulnerable persons as per the Queensland State Archives Guideline on Creating and Keeping Records for the Proactive Protection of Vulnerable Persons.

Early disposal of digitised records

Permanent records that are created or received in hardcopy format must be maintained in their original format for the entire retention period as set out in the Retention and Disposal Schedules.

Temporary records that meet the requirements set out in the General Retention and Disposal Schedule (Disposal Authorisation 2074 - Physical Source Records) are eligible for early destruction after scanning into QRecords or an approved corporate business system (F/6.1.6).

Approval for the early destruction of digitised records must be sought from the Director, Governance, Legal and Performance in accordance with the Guidelines for records disposal (QUT staff access only). Records that have been approved for early destruction are included in the Retention and Disposal Schedules (QUT staff access only).


6.1.8 Access to records

QUT records are a corporate resource. Staff need to be informed in order to provide context to the functions and activities which they perform, and may have access to University records in order to fulfil their duties. The University's general approach is one of openness, in that staff may access records about University activities, except where the records qualify for restricted access in accordance with QUT's security classification framework (F/1.2).

The University provides a number of schemes to allow individuals to access information held by QUT, including statutory schemes required under the Right to Information Act 2009 and Information Privacy Act 2009. For further details on these schemes, refer to the University's Access to information policy (F/6.3).


6.1.9 University archives

The University corporate archives provide an ordered system for the management of permanent and long-term records of QUT and its predecessor institutions.

Access to these records is sought though the Governance Manager, who may refuse access or impose conditions on how access may occur where records are fragile or awaiting conservation treatment. Bona fide researchers may also be granted access to the material upon application, though in these cases, access may be subject to the records being within the 'open access' periods imposed by the Public Records Act.

The University’s corporate archive is not a collecting archive and does not support the storage or display of artefacts or memorabilia. Donations of records and other archival material from persons or bodies outside of QUT will only be accepted where the archival material is directly relevant to the University's main functions and activities; enhances the corporate memory or history of QUT or its predecessor institutions; and where it is clearly within the power of the donor to make the donation. Wherever possible, copyright and ownership of the material will pass to the University, and access conditions should not normally be imposed on the material. These matters will be formally documented in an agreement signed by the donor.

Where an offered donation is not considered appropriate for the University archives, efforts should be made by relevant areas of the University, such as the Advancement Office, to locate an appropriate repository for the material. Further information is available in the Museums, collections and public cultural precincts policy (I/3.1).


6.1.10 Definitions

A record is defined by Queensland State Archives as any recorded information created or received by an organisation in the course of their business or conduct of their affairs. A record provides evidence of activities. This is irrespective of the technology or medium used to generate, capture, manage, preserve and access those records. Records may be in many formats, both physical/hardcopy or electronic, including unstructured data for example emails, or structured data (any data that resides within the fixed fields within a business system, the combination of which can constitute a record).

A corporate business system is defined as a system that has been implemented to support a specific business function, and is supported and funded centrally by the University. It does not include tools such as email services or file storage systems.


6.1.11 Delegations

Refer to Register of Authorities and Delegations (VC036, VC037) (QUT staff access only).


Related Documents

MOPP D/2.8 Management of research data and primary materials

MOPP F/1.2 Information security

MOPP F/1.5 Email policy

MOPP F/6.3 Access to information

Record keeping policy, legislation and standards (QUT staff access only)

Records relating to vulnerable persons (QUT staff access only)

Queensland Records Governance policy

Queensland State Archives General Retention and Disposal Schedule

University Sector Retention and Disposal Schedule

Public Records Act 2002 (Qld)


Modification History

Date Sections Source Details
05.05.21 F/6.1.3, F/6.1.9 Director, Governance, Legal and Performance Minor editorial changes to align with Repositioning QUT for a post-COVID world organisational change - effective 31.01.21
03.07.20 F/6.1.7 Manager, Records Management Services Revised policy to include record requirements relating to children and vulnerable persons
17.08.18 All Director, Governance and Legal Services Editorial amendment to update the corporate records management system references to QRecords
24.01.18 All Vice-Chancellor Revised and simplified policy
10.07.13 All Manager, Records Management Services

Periodic review - minor revisions only




Periodic review - policy revised. Renumbered to F/6.1 (formerly F/8.1)



Governance Services

Editorial amendment to update Information Standard




Revised policy to reflect current corporate records strategy and practices (incorporates former policies F/8.2 and F/8.3)



Manager, Archives and Records Management Services

Updated in accordance with current disposal schedules

05.03.00 All Registrar Updated