Security Manager, Facilities Management
Vice-President (Administration) and University Registrar
Date of Next Review
3.4.1 Security at QUT
3.4.2 Key security
3.4.3 Entry to site
3.4.4 Emergency access
3.4.5 After hours access
3.4.6 Lost, stolen or damaged property
3.4.7 Cash handling
3.4.8 Closed circuit television
3.4.9 Staff identification cards
QUT aims to achieve and maintain a secure environment for all persons on campus and to provide appropriate protection from theft and damage for all property, students, staff and visitors in accordance with all relevant Australian laws and the lawful instructions of the University. In order to manage these responsibilities effectively, the University has adopted a Strategic Security Plan which provides for the development and allocation of technical and human security measures and the appropriate allocation of financial resources.
Security on all campuses is controlled centrally through Facilities Management (Security Section), responsible directly to the Executive Director, Facilities Management, although security operations on each campus are run in close liaison with the relevant Campus Coordinator.
The Security Section has an extensive set of procedures in its Security Operating Procedures Manual designed to contribute to the good management of QUT by providing security staff with a comprehensive guide to policies which will assist them in carrying out their duties. Emergency procedures are provided for wardens.
The University is open every day to many individuals and groups who are involved on University business and who therefore have legitimate need for access to rooms and buildings. However, the University must also look to the security of its installations and assets, in order to minimise opportunities for theft and damage to its property or harm to its students and staff. Electronic access through card swipe or pin number systems is available to some facilities. Prior to installation, a risk assessment is conducted and if installation is warranted, costs are met by the requesting organisational unit.
The Security Manager is responsible for key control procedures, and has the authority to recall keys and conduct key audits as considered appropriate to ensure the integrity of the University's keying system.
Guidelines and procedures relating to building security and issue of keys/electronic access are available on the Digital Workplace (QUT staff access only).
Under the provisions of the Queensland University of Technology Act 1998 (QUT Act), particularly Schedule 1 concerning Control of Traffic and Conduct on University Land, the University may regulate and control access to QUT land as well as the conduct of persons and the presence and use of vehicles on that land.
Emergency access to all rooms and buildings can be gained at any time by contacting campus security personnel on extension 85585 (or free call 1800 06 5585).
Staff and students are required to carry their QUT-issued identity card at all times so that they can easily establish their identity after hours and therefore not be impeded in carrying out their programs of work and research.
a) Staff access
After hours building access may be arranged for any staff member provided with a room key, when it can be established to the satisfaction of the head of the organisational unit or delegated officer that access to the building is required after normal hours on a frequent basis.
Staff members who require after hours access to their workplace outside of this policy must make arrangements with their head of organisational unit or delegated officer to obtain the means of access. Spare keys available for temporary issue will be held by the organisational unit for this purpose.
Emergency access to a staff member's workplace is possible at any time.
b) Student access
Students may be granted after hours access by the head of the relevant school / department, who also must provide the student/s with the means of access to the areas authorised.
c) Contractor access
Contractors may be authorised by the responsible project manager to have after hours access to the University to work on a specific project. The authorising project manager will negotiate access with the user department and inform Timetabling of the access start / finish times to be provided to security staff.
Campus Security should be notified when personal or University property is stolen. In the event that the stolen item is recovered, the recorded owner will be contacted and may claim the property by signing for it.
A QUT Security Report will be completed by the Security Officer investigating the incident, and forwarded to Facilities Management (Security Section) for investigation and record purposes.
All criminal activity on campus should be reported to the QUT Security Section. All thefts or incidents of wilful damage involving QUT property will be reported to the Queensland Police Service by the University. Owners of stolen personal property are also encouraged to report the theft of their property to the Queensland Police Service.
Enquiries into items of property lost on campus may be made through HiQ and Library Services. Any property found on campus should also be handed in at the HiQ and Library Services where details of the find will be recorded. The item will be held by the University until claimed or sent for disposal.
Safety surrounding the handling and movement of cash can be maintained by the anticipation, recognition and appraisal of a crime risk and by taking steps to remove or reduce such risk.
Approved procedures related to the safe handling and movement of cash are available from the Security Manager.
QUT recognises that the fear of crime and personal violence is an important factor in public perception of safety on campus. In an effort to address this, closed circuit television (CCTV) operates on campus for community safety purposes and in accordance with the Information Privacy Act 2009 (Qld).
The aim of the CCTV program, which operates overtly in public places, is to assist in the prevention of crimes against people or property. The objectives are
- to reduce crime by deterring potential offenders
- to reduce fear of crime
- to help ensure a fast, effective investigative response in crime situations
- to assist in the detection and prosecution of offenders
- to help promote a safer environment for people who visit, work or study on QUT's campuses.
Use of a CCTV system in a public place is based on the following principles:
- The system will be operated fairly, within applicable law, and only for the purposes for which it is established, ie to deter and detect crime in public places.
- The Security Manager is responsible for the management of the University's CCTV system. This includes the maintenance and operation of the system as well as the protection of the privacy interests of individual members of the University community and the public from intrusive monitoring.
- Access to the CCTV system and to the captured images will be restricted to authorised staff involved in monitoring or investigation. Images and recorded material will be kept no longer than is necessary for the purposes of the program. They will then be recorded over or destroyed in accordance with the disposal schedule authorised by Queensland State Archives.
- Contact between QUT and the Queensland Police Service related to the CCTV system will be conducted strictly in accordance with set protocols.
Procedures relating to CCTV on campus are contained in the Security Operating Procedures maintained by the Security Section. Enquiries relating to CCTV should be directed to the Central Monitoring Station.
It is University policy that each staff member carry a staff identification card.
Staff identification cards comprise a photograph of the staff member, typed details of their name and an expiry date. The card ensures that staff can easily establish their identity when working after hours. The card is also required for borrowing library resources, obtaining a QUT-Access username and password, and providing authorised personnel with swipe access to rooms or buildings which use the electronic card access system. Cards are issued by HiQs on each campus.
Further information is available on the Digital Workplace.
MOPP A/9.1 Health, safety and environment framework
QUT Parking policy (QUT staff access only)
Security at QUT (QUT staff access only)
|14.02.20||H/3.4.8||Vice-President (Administration) and University Registrar||Section H/3.4.8 on parking and traffic moved to revised policy H/3.7 Transport and mobility management|
|26.11.19||All||Vice-President (Administration) and University Registrar||Approval Authority changed as a result of reporting line change - Vice-President (Resources) and Chief Financial Officer to Vice-President (Administration) and University Registrar|
|09.01.19||H/3.4.6||Director, Governance and Legal Services||Revised policy to include department name change from HiQ to HiQ and Library Services|
|06.03.15||H/3.4.10||Executive Director, Finance and Resource Planning||Policy revised to include new section on staff identification cards (formerly B/7.2.1)|
|13.08.14||H/3.4.8||Executive Director, Finance and Resource Planning||Policy revised to reference the QUT parking policy|
|12.09.13||H/3.4.8||Executive Director, Finance and Resource Planning||Policy revised to address use of Segway personal transportation devices|
|22.08.13||H/3.4.6, H/3.4.8, H/3.4.9||Executive Director, Finance and Resource Planning||Policy revised to reflect current practice relating to lost property, disability parking, and CCTV|
|14.01.13||All||Director, Facilities Management||Minor editorial amendments to reflect organisational restructure|
|25.10.12||All||Registrar||Approval authority changed to Executive Director, Finance and Resource Planning|
|15.08.11||All||Registrar||Revised Policy - Chapter restructured|
|24.11.10||All||Planning and Resources Committee||Approval authority changed to Registrar|
|14.11.05||All||Planning and Resources Committee||Policy updated|
|20.12.01||All||Director - Facilities Management||Updated|
|02.03.99||H/3.4.10||MOPP Officer||Included information on media communication|